Who is Robert Walters?

Robert Walters is a global leader in specialist professional recruitment. Since its founding in 1985, the company has built a trusted reputation across 31 countries, helping businesses of all sizes hire top talent in finance, technology, HR, legal, and more.

As a fast-paced recruitment consultancy known for delivering high-calibre candidates quickly, Robert Walters needed a way to make its referencing process more efficient, consistent, and user-friendly for both consultants and clients. RefNow provided exactly that.

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The Challenge: Manual Referencing Slowing Down the Process

The recruitment industry thrives on speed, and every delay in the hiring journey can be costly. At Robert Walters, reference checks were historically handled through a manual process that slowed things down and placed unnecessary pressure on consultants.

"When you’re managing dozens of roles at once, every minute counts. Referencing was eating into our time and making things more complicated than they needed to be."

The time spent explaining the process to candidates and clients, chasing referees, and handling admin tasks was a constant drain. The team needed a solution that would let them move faster while maintaining a high standard of professionalism and compliance.

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The Solution: RefNow’s Simple and Reliable Referencing Platform

RefNow gave Robert Walters the ability to automate reference checks in a way that felt simple, intuitive, and fast. Consultants could now request references in seconds, and both candidates and referees found the experience smooth and easy to understand.

"RefNow helped us remove the friction. It just works, and that’s exactly what we needed in a fast-moving recruitment environment."

By integrating RefNow into the recruitment workflow, the team gained time back without compromising on quality. The platform offered clear communication, smart automation, and dependable results from day one.

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The Results: Time Saved, Experience Improved

Since rolling out RefNow, Robert Walters has seen a clear impact on team efficiency and candidate engagement.

Key improvements include:

• Faster reference turnaround times, helping speed up placements
• Reduced admin, giving consultants more time to focus on relationships and results
• More consistent and professional interactions with candidates and clients
• A simpler process for referees, increasing response rates and reducing follow-up

"Conversations about referencing used to take a while. Now it’s a quick five-minute chat and people get it straight away. The process is so smooth that we hardly have to explain it."

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A Platform That Grows With You

Beyond the time savings, the Robert Walters team values RefNow’s willingness to collaborate and improve the platform based on real-world feedback.

"The RefNow team genuinely listens. We’ve shared ideas for new features, and more than once they’ve gone away and started building them without us even chasing."

This partnership-focused mindset has helped the Robert Walters team stay confident that the platform will continue to evolve alongside their needs.

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A Smarter Way to Hire

For Robert Walters, RefNow has become a valuable part of the recruitment toolkit. By removing complexity and saving valuable time, the platform has supported consultants in delivering faster results without sacrificing quality.

"RefNow has become part of the way we work. It’s simple, effective and it lets us stay focused on what we do best."