Case Study
Hospitality & Leisure

Transforming Reference Checks: How RefNow Boosted Efficiency at Freedom Leisure

min read

Discover how Freedom Leisure tackled the challenge of low response rates and a slow, manual referencing approach by implementing an innovative system to revolutionise their processes.

Who is Freedom Leisure?

Freedom Leisure is one of the UK’s leading not-for-profit charitable leisure and cultural trusts. Freedom Leisure operates over 100 leisure, cultural and entertainment venues across the UK.

How was Freedom Leisure doing references before using RefNow?

Our previous process was very manual, which involved us emailing out individual reference requests, which meant we didn’t always have a high response.   

We have a high turnaround with recruitment here and the team knew we needed something more modern to help us with that, so we were over the moon to find and start using RefNow.

How has using RefNow helped Freedom Leisure?

First and foremost, RefNow has increased our response rate for reference requests. There’s five of us using the system and we would all agree it revolutionised our day-to-day jobs.

Referencing is so important to us and we really appreciate RefNow’s amazing customer service. We are always receiving helpful tips and ideas on how to make the most of our account and we all feel so looked after.

If you would like to learn more about how RefNow can help your organisation reach out to us today and get your first 5 checks free.