Case Study

The Air Ambulance: How RefNow Reduced Reference Checking Time from Weeks to Minutes

min read

The Air Ambulance is a charity that relies entirely on voluntary donations and support, providing emergency services across Warwickshire, Northamptonshire, Derbyshire, Leicestershire, and Rutland. Before using RefNow, their manual referencing process resulted in delays and a high workload. RefNow has revolutionised its hiring process, reducing the time it takes to receive reference checks from weeks to minutes, with a user-friendly employment referencing platform and reliable customer support.

Average hours to return completed references
Faster references with RefNow
Time saving per candidate
Before RefNow, each candidate would require up to an hour of our time chasing to get the reference complete. Since using RefNow, we spend a maximum of 5 minutes on each candidate - Sue Haslett

Who is The Air Ambulance?

Our charity does not receive funding from the government or National Lottery for its daily missions and relies entirely on voluntary donations and support from our communities and business. The Air Ambulance Service flies across the counties of Warwickshire & Northamptonshire, and Derbyshire, Leicestershire & Rutland, covering 3,850 square miles.

How were The Air Ambulance doing references before using RefNow?

References were the most time-consuming and stressful part of my role. At The Air Ambulance, we hire both volunteers and permanent staff at high volumes, all of who require at least one reference. Before using RefNow, we were working manually to call up and chase both candidates and referees, a lot of whom would not have the time or correct information in order to complete the reference in a timely manner. Often, we would be waiting weeks to have a completed reference returned to us.

How has using RefNow helped The Air Ambulance?

RefNow has helped us with everything! Not just in my volunteering team but our HR team as well, we feel like we have the support and speed that we need. Our references are coming back to us within days and most importantly, it all happens behind the scenes so I can finally get back to my day job and not have to chase people all day, every day. 

This week, I processed 3 reference requests, all 3 came back as complete within 30 mins. This is especially important as we hire volunteers who typically take much longer than an employee to respond - Sue Haslett

Our volunteers are people of all ages, so the RefNow technology being so simple and easy to use is a real-life saver. What I also really appreciate is the reliability of the RefNow support team. Every time I have a question, a member of the team has been on-hand to provide assistance and a solution within minutes. 

We will definitely use RefNow moving forward in the long term – we all love it.

If you would like to learn more about how RefNow can help your organisation reach out to us today and get your first 5 checks free.