RefNow has enabled us to automate our entire referencing process, and in turn has given us back countless hours each week to apply our time elsewhere.

Who is River Island?

River Island is an icon of the British high street. For over 60 years, River Island has been at the forefront of the UK fashion scene and now has over 9,000 employees across 250 stores throughout the UK.

How was River Island doing references before using RefNow?

We were doing everything manually! As is the nature of Retail, we constantly have a lot of incoming reference requests to complete and we used to do it all via email. This involved going into our database, locating specific details and then filling out each reference ourselves, one by one.

How has using RefNow helped River Island?

The way we use RefNow is to handle all of our incoming and outgoing reference requests, across the board. We don’t have to do any of the monotonous tasks that we hated doing before RefNow! No more chasing, emails and stress.

It really feels like each and every step with RefNow is simple, fast and most importantly, automated.

To anyone considering using RefNow, it is quick, easy and can take the stress away of manual referencing - you will never look back!

In this case study, we've unveiled how River Island leveraged RefNow to enhance their efficiency and simplify reference requests, freeing up valuable time to focus on other critical tasks in the fast-paced world of retail.