Frequently asked questions

Have questions? We're here to help!
What is Reference Checking Software?

Reference Checking software allows companies to automate the employment reference checking process by automatically sending reminder emails, text messages and phone calls to candidates and referees. RefNow allows you to speed up the process of collecting employment references by 7x compared with traditional referencing.

How much does RefNow cost?

We have various options available depending on your requirements. The best way to find out how much RefNow will cost is to arrange a short demo with our team so we can learn more about the features suited to you.

Does RefNow integrate with my existing software?

We have integrations available with a number of Applicant Tracking systems and HR systems, we also have an Open API to build your own integration, please get in touch to find out if we currently integrate with your existing systems.

What is the RefNow Talent Pool?

Talent Pool is a feature of our Reference Checking software which allows you to increase the size of your candidate pool whilst collecting employment references. Our team can explain more about this feature during a short demo call, to book a demo please use this form.

How much time does it take to implement RefNow?

Getting started with RefNow’s referencing software is almost instantaneous. Provide your team with logins and access to the appropriate features, and they’ll be able to get up and running in no time. Setting up more advanced features such as custom questions can take around 30-60 minutes but our team is always on hand to support you with the setup.

Are there any other features I might be interested in using?

RefNow Inbound is a feature which can be used to speed up the process of your HR team providing referencing for ex-employees by using automation. We also have many other features which help to speed up the referencing process across your hiring journey. To learn more please book a demo with our friendly team.

Which countries does RefNow operate in?

While RefNow is based in the UK, we offer global reference-checking services to our clients. We have a broad customer base with companies located in various countries, including the UK, USA, Australia, Spain, Netherlands, Belgium, and France. Our team has experience working with clients from around the world, and we are well-equipped to handle international reference checks. We welcome inquiries from anyone interested in using our services and are always looking to expand our customer base. Please get in touch with us to discuss your reference-checking needs, and we'll be happy to help you.

Is RefNow GDPR compliant?

RefNow takes data protection regulations seriously, and we are fully committed to complying with the General Data Protection Regulation (GDPR) to ensure the safety and security of our users' data. Our platform employs various measures to safeguard data privacy and security, including secure data storage, encryption, and access controls. We regularly review our data protection policies and practices to ensure that they remain up-to-date and effective. So you can be confident that RefNow is fully GDPR compliant and committed to keeping your data safe and secure.

Do you have discounts available for education and nonprofits?

RefNow offers discount pricing for eligible schools, colleges, universities and nonprofits through the RefNow for good programme. If you would like to determine your eligibility for the program please get in touch to find out the discounted pricing we have available for you.

What type of support does RefNow offer?

The types of support available to you depend on if you choose to purchase a custom support plan. With our basic packages, you’ll have access to email support. With our additional support options, you’ll gain access to email and phone support. Our team will be able to guide you through the setup process for your team and we have optional specialist training courses available for your team if desired.

Do I need to purchase add ons and credits?

Our plans are designed to be flexible and you can choose just credits without any addons or you can choose just addons without any credits depending on what you require.

RefNow might be too expensive for me, what can I do?

We deal with companies of all sizes and offer discounts for early-stage companies and charities. Click to contact us and see if you qualify.

How many references can I collect with one credit?

1 referencing credit, allows you to collect up to 10 references from a single candidate.

What are Digital ID check credits?

Digital ID check credits allow you to have passport level verification for candidates. These can be used for Right To Work checks for candidates in the United Kingdom. 1 credit can be used for checking a single candidate.

Does it cost money to add my colleagues to RefNow?

RefNow allows you to setup Teams and segregate data between them. User permissions can be set-up to access different levels of the app. We do not charge you to add your colleagues to the platform. We believe that access to RefNow should make your life easier, not harder.

How Much Time Could You Save?

Try our quick calculator to see how much time you could save by using RefNow's reference checking software rather than manually chasing candidates yourself:

Drag the slider below to set your estimated
number of hires per month

0 hires per month

You could save 0 days per year using RefNow

Based on a time saving from 0 candidates per month (two referees per candidate) and 30 minutes spent per referee on the traditional referencing process.
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